Terms and Conditions

 

1. INFORMATION ABOUT US

1.1 We are Faber and Faber Limited (Company No. 00944703, VAT No. 572 9170 23) of Bloomsbury House, 7477 Great Russell Street, London, WC1B 3DA ("Faber", "we", "us", "our").
 
1.2 This website("our site") is owned and operated by us. If you have any questions about our Site, our Services or your order, please visit our Contact Us Page for full details on how to contact us.
 

2. INFORMATION ABOUT THESE TERMS

2.1 This page tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the services listed on our site ("Services") to you.

2.2 These Terms and our Website Terms of Use, Privacy Policy  and Cookie Policy govern our relationship with you (we will refer to you in these Terms as "you" or "your") and apply to your use of our site and any contract between us for the sale of Services to you ("Contract").

2.3 Please read these Terms carefully before using our site. By using our site, you agree to be bound by these Terms.

2.4 Every time you wish to order Services, please check these Terms as we may have made changes to them since your last order and the Terms in force at the date of each order will apply. These Terms were last updated on 29th March 2018.

2.5 Please note if you are a consumer in the European Union, you have certain rights to cancel a Contract for Services and these rights are set out in more detail in Clause 7.
 

3. YOUR FABER ACADEMY ACCOUNT

3.1 In order for you to purchase Services from our site, you will need to set up an account with us. You will need to be 18 years old or over to create an account. Please note that your registration does not in itself entitle you to purchase Services from us and we are not obliged to accept any or all orders that you place with us. We also reserve the right to refuse to permit minors to use our site at our discretion.

3.2 You may be asked to provide information about yourself such as your name, address and email address. Please make sure this information is complete and accurate. We will use this information in accordance with our Privacy Policy and Cookie Policy.

3.3 In all cases, please be aware that you are responsible for your account, including making sure that your details are correct and kept uptodate and ensuring that your password is secure. You are also responsible for all activity that takes place on your account. Please do not share your account with any other person.

3.4 If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at dataprotection@faber.co.uk.
 

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 How to place an order. You may place an order for Services by completing the online checkout process on our site. Our site allows you to check and amend any errors before submitting your order to us.Please take the time to check your order at each stage of the order process.

4.2 Why we may reject your order. We may contact you to say that we do not accept your order for any reason and at any time (such as where the Services are unavailable or there has been a mistake on the pricing or description of the Services).

4.3 Submitting an Application. For you to purchase certain Services you may be required to complete an application ("Application") and submit it to us before we can confirm your order. Where an Application is necessary, we will notify you of this in writing.

4.4 How we acknowledge your Application. After you submit your Application, you will receive an email from us acknowledging that we have received your Application ("Acknowledgement Email"). This does not mean that your order for Services has been accepted.

4.5 How we confirm your Application has been accepted. We will email you to confirm that your Application has been accepted and at this point you will be required to pay for the Services and finalise your order. This does not mean that your order for Services has been accepted.

4.6 How we accept your order. Following acceptance of your Application or where no Application is required, we will confirm our acceptance of your order by sending you a confirmation email ("Confirmation Email"). A legally binding Contract between you and us will only be formed when we send you an email confirming your order.

4.7 Your order number. We will assign an order number to your order and tell you what it is when we send you the Acknowledgement Email. It will help us if you can tell us the order number whenever you contact us about your order.

4.8 When we may cancel the Contract. If we are unable to perform the whole or part of the Contract due to any cause or event beyond our reasonable control we may, at our option, by notice in writing to you, cancel or suspend the Contract in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Services previously delivered. For further details of what constitutes an Event Outside Our Control, please see Clause 9.
 

5. PRICE

5.1 The price of the Services will be as quoted on our site and includes VAT. Prices for our Services may change from time to time, but changes will not affect any order which we have confirmed by sending you a Confirmation Email.

5.2 It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract and refund you any sums you have paid to us.
 

6. PAYMENT

6.1 Payment authorisation must be provided by you on the date that you place an order for Services.

6.2 Payment must be made by credit/debit card. We accept payment by Visa, MasterCard, Switch, Maestro and Delta or Paypal. Payment will be debited from your account before despatch of the Services to you.

6.3 Upon receiving your order we will carry out a standard preauthorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this preauthorisation check.

6.4 On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.

6.5 You confirm that the credit/debit card that is being used is yours.

6.6 All prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion, if necessary.

6.7 We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Except in the absence of negligence on our part, any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you. For more information about how we collect, process and otherwise use your information, please read our Privacy Policy and Cookie Policy.
 

7. RIGHT OF REFUND AND CANCELLATION

7.1 We are happy to accept cancellations up to 12 weeks before the course you are booked on commences and we will refund the full cost of the course. If you need to cancel less than 12 weeks before the course takes place, we will do our best to find a replacement and if we succeed, the balance of your fee will be returned less a £75 reservation charge. If we are unable to do so, we reserve the right to retain the full fee.

7.2 In the rare circumstance where we may need to cancel a course, we will provide you with as much advance notice as possible and shall either endeavour to offer you an alternative course of the same standing or return all fees paid, but shall not pay travel or any other costs. In the event a course session is cancelled, we will endeavour to provide an alternative course session, but shall not be obligated to do so, and any course fees shall not be refundable. We do not provide cancellation insurance and advise all those booking places to take out their own travel/other insurance to cover against any circumstances that may lead to the cancellation of your booking.

7.3 By paying the deposit and securing your place on a three- or six-month course, you are committing to attend the course for its full duration, and are, as such, liable to pay the full course fees as outlined in the payment plan. If for any reason you decide to leave the course once it has commenced, you will still be liable for the full fees. In certain extreme circumstances, exceptions may be made at the discretion of the Head of Faber Academy.
 

8. CONDUCT, CONCERNS AND COMPLAINTS

For further details on this, please see our Conduct, Concerns and Complaints Policy.

9. OUR LIABILITY

9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that we could have foreseen because:

   9.1.1 the loss or damage was an obvious consequence of our failure to comply with these Terms or our negligence; or

   9.1.2 they were contemplated by you and us at the time we entered into the Contract.

We are not responsible for any loss or damage that we could not have foreseen.

 

9.2 We are not liable for business loss. We shall have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these Terms.

9.3 All of your statutory rights are unaffected. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any other liability which may not be limited or excluded under applicable law. Any statutory warranties to which you are entitled as a consumer (including, for example, that any service is carried out with reasonable skill and care) are unaffected by these Terms.

9.4 Our employees and agents are not authorised to make any representations or give any warranty concerning the Services unless these are confirmed in writing by us. In entering into the Contract you acknowledge that you do not rely on and waive any claim for any breach of any representation or warranty which is not so confirmed.

9.5 Consumer Rights. As a consumer, you have legal rights in relation to the Services. Advice about your legal rights is available from your local Citizens' Advice. Nothing in these Terms will affect these legal rights.
 

10. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

11. OTHER IMPORTANT TERMS

11.1 Special offers. From time to time Faber may make special offers available to you. These are available for limited periods only, as further detailed on our site.

11.2 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.

11.3 We may transfer the Contract to someone else. We may transfer our rights and obligations under these Terms to another organisation and we will ensure that the transfer will not affect your rights under the Contract.

11.4 You need our consent to transfer the Contract to someone else. You may only transfer your rights or your obligations under the Contract to another person if we agree to this in writing, but we will not unreasonably without our consent.

11.5 Nobody else has any rights under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.6 If a court finds part of the Contract illegal, the rest will continue in force.F Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.7 Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaching the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

11.8 Which laws apply to the Contract and where you may bring legal proceedings. These Terms are governed by English law. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have nonexclusive jurisdiction over such disputes and claims. > However, as a consumer, you have the right to start legal proceedings in the country you are resident in if you wish.